The MDclick software serves primarily as a disease and risk stratification and management tool. Like any software, results are only as good as the user is able to maximize its benefits. When used effectively, it transforms EMR data into usable information that empowers a physician to step back as a service provider and manage care through their clinical staff, being hands on only for the more complicated cases, increasing their patient panel capacity and efficiency. Practice revenues increase, treatment cost per patient goes down and the overall spend per patient goes down because waste, duplication and unnecessary procedures, hospital admissions and readmissions are virtually eliminated. Further, all referred care providers can, for the first time, be on the same clinical page, enhancing the results.
Added benefits are maximizing gain-sharing, qualifying for advanced levels of meaningful use and, when practice operations are fully engaged, aided by our software, they can safely progress to assume increasing levels of risk.
In short, everyone wins. Quality of care and outcomes are improved, the practice returns to a solid financial footing and the payer spend is lowered short and long term making them more competitive.
Further, we also measure patient satisfaction using the PEARS patient polling system, which is exclusive to us, providing empirical information to payers to support their STAR ratings. It is well established that satisfied patients do much better, particularly in chronic diseases, which represent 80% of the overall spend. Part of our service is not only to monitor this segment, but to teach and help to implement ways to improve practices that are below the optimum line. Real, measurable, sustainable outcomes come as much, and often more, from caring as they do from providing medical care.
We further enhance the effectiveness using our exclusive PatientMap system, which is exclusive to us. It is personality typing technology that enables the system to let the physician and staff know exactly what approach will motivate a patient to improve their cooperation, compliance, consistency and sustainability in their self-care. The typing and guidance comes from, and directed, by Howard Moskowitz, who invented it all, himself.
So, this is not just another software thing. Our program transforms care delivery in ways that others cannot, and have not even conceived. Most importantly, it prepares practices to survive and thrive under all of the changes in the global payment system.
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